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Full Time

Surface & Underground Field Technician at Epiroc


Date Posted: February 2, 2024


In pursuit of elevating product reliability, ensuring customer satisfaction, enhancing machine availability, and fostering user friendliness, we are dedicated to cultivating a positive, customer-oriented attitude, guided by the ethos of “Dare to think new.”

The Role

Field Support Surface & Underground

  • Provide technical support through various channels.
  • Conduct comprehensive technical training sessions.
  • Execute First on Market start-ups (FoM) [Commissioning].
  • Perform installations where applicable.

Product Life Cycle

  • Engage in Product Safety-related tasks.
  • Take charge of duties within Continuous Product Improvement (CPI).
  • Lead, conduct, or participate in machine testing and verification.
  • Ensure machine serviceability and user friendliness.
  • Contribute to projects as a key team member and subject matter expert.
  • Handle warranty matters where applicable.
  • Disseminate Technical Service News Bulletins (TSNBs).

Technical Documentation and Media

  • Review machine-specific manuals, including internal Epiroc system instructions.
  • Review Standard Operating Procedures (SOP).


  • Extensive international travel is a requirement.
  • Contribute to securing product and application competence among colleagues.
  • Develop and implement technical support plans to ensure customer satisfaction.
  • Identify and leverage synergies between relevant functions related to products.

Competences, Skills, and Experience

  • Service-minded with a humble attitude.
  • Analytical and experienced in troubleshooting.
  • Drive for innovation and product development.
  • Commitment to developing personal and professional skills.
  • Strong social communication and networking skills with a result-driven mentality.
  • Technical university degree or equivalent experience.
  • Excellent English skills, both verbal and written.
  • Proficient in administrative and report writing tasks.
  • Computer literacy.
  • Well-organized and structured, with the ability to work independently and in teams.
  • Good application and technical knowledge.
  • Solid understanding of the Epiroc product portfolio, whether underground or surface.


  • Courageous
  • Trustworthy
  • Positive Attitude
  • Ability to Inspire
  • Humble and Perceptive

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Deadline: February 19, 2024