Job Summary:
To ensure operational capability for delivering business-as-usual results within Absa Ghana RBB function. Leading and achieving exceptional performance through effective leadership. Accountable for the Core RBB Sector across the country.
Key Accountabilities:
People Management Time Split: 45%
- Build, develop, and motivate a high-performing team.
- Ensure team members reach their maximum potential, coaching them to identify strengths and development needs.
- Assist in recruiting to fill personnel gaps.
- Manage daily attendance levels within the Region.
- Manage poor performance and escalate disciplinary/grievance issues professionally.
- Be a role model for the team, leading with passion and enthusiasm.
- Create an empowering environment encouraging individual ownership, initiative, and challenging the status quo.
- Manage performance of Managed Services Staff.
- Provide coaching and feedback on new initiatives.
- Discuss and finalize Performance Development Plans and ratings.
- Determine and manage Training Needs Analysis.
- Draft succession plans for all team members.
- Identify talents and create development opportunities.
- Ensure timely exit interviews and address issues.
- Maintain appropriate staffing numbers for efficient service.
- Motivate staff and ensure recognition through Absa schemes.
- Maintain discipline within the team.
Operational Control Time Split: 10%
- Achieve operational rigor excellence and ensure satisfactory audit results.
- Ensure compliance with operational risk and rigor requirements.
- Raise reports on all risk events.
- Understand Group and ARO Policies and Standards.
- Manage risks and incidents in adherence to the Group Risk and Control Framework.
- Communicate practices and controls required by Policies.
- Ensure compliance with relevant legislation.
- Maintain procedures for monitoring compliance with Policies.
- Ensure independent oversight of risk performance.
- Achieve audit and assurance targets.
Driving Business Direction Time Split: 25%
- Understand and bring to life Absa Bank Ghana RBB mission, brand, and strategy.
- Develop strategy/policy and ensure achievement of Absa Africa Strategic Priorities.
- Own “RBB owned” support functions.
- Lead and Sponsor RBB Change Initiatives.
- Visit RBB customers periodically.
- Provide clear direction on Sales/Service business objectives.
- Champion cultural change for consistent Sales, Customer Service, and operational rigor.
- Create inclusion and involvement in Retail and Business Banking initiatives.
- Provide leadership to colleagues in Retail, SME, and Commercial within the region.
- Actively participate in communications, products, and services from all arms of RBB.
Teamwork Time Split: 15%
- Embed a “one team” culture with back-office staff.
- Work together with the Director Personal Banking, RBB Regional Managers, and other RBB Heads.
- Provide clear direction on RBB business objectives.
- Shape segment propositions and marketing for performance growth.
- Act as a key interface with senior stakeholders within Absa Africa.
- Lead and Sponsor RBB and Absa project initiatives.
- Drive synergies between Personal, Commercial, and SME.
Self-Time Split: 5%
- Agree on performance development objectives.
- Pursue self-development for personal effectiveness.
- Conduct regular branch visits to assess operations and customer service.
- Embed a customer-centric culture within the region.
- Develop and maintain strong relationships with key customers and local business partners.
Role/Person Specification:
- Develop and maintain strong relationships with key RBB customers and organizations.
- Responsible for direct oversight of sales and service activities of Retail and Business Banking team.
- Responsible for aggregated revenue and balance sheet growth in both branches and SME banking portfolios.
Education and Experience Required:
- Graduate caliber with approximately 10 years of experience in business management.
- Experience in managing teams.
- Proven knowledge of Ghana Consumer Market.
Knowledge and Skills:
- Demonstrate an in-depth understanding of modern trends in consumer banking.
- In-depth understanding of RBB and Absa services, Local Business, and Corporate overview.
- Good understanding of Absa Ghana strategy, operating structure, and interfaces.
- Knowledge of RBB and Absa risk policy.
- Understanding of RBB and Absa business processes.
- Understanding of technical support systems for RBB and Absa.
- Up-to-date knowledge of competitor and local market activity.
Competencies:
- People management
- Relationship management
- Communication and presentation
- Commercial awareness
- Business management
- Management of performance
- Resource management
- Cultural and change management
- Networking
- Teamwork – build and develop high performance
- Planning