Job Responsibilities
- Managing a team of specialists that handle Card Settlement, Chargeback and Dispute Management.
- Manage multiple Card Network related settlements and transaction details daily.
- Ensure all Operations activities are carried out in compliance with authorized processes and procedures and all processes to be documented as per rules from the issuing/acquiring network operator.
- Ensure the risk by identifying any suspicious accounting carried out in Card Accounts.
- Must be capable of working well independently and in teams.
- Full scope for the deliverables of KPIs, back-end automation and straight through process implementation.
- Drive team to provide bank-wide support for products within space.
- Deploy risk mitigation measures to considerably reduce exposures.
- Develop close relationships with partners and stakeholders and contacts in Card Schemes, Fintechs, Third Party Processors, Aggregators etc.
- Design GL architecture and provide advice for the deployment of card products.
- Serving as Operations Lead on various Card Business products and projects through to deployment.
- Approvals and authorizations as required.
- Review of Daily and Monthly Reconciliation Reports.
- Training of Subordinates/team members.
- Coordination of Product Go-Live Procedure (UAT, Operational Requirement, Risk Evaluation etc.)
- Assisting team in all areas of Settlement Processing, investigation, reporting etc.
- Any other assigned duties.
Candidate Profile
- At least 6 years experience in processing, supervising or managing card settlement and disputes.
- Knowledge of Visa and MasterCard Operating Regulations – Dispute Rules
- Knowledge of the various payment and card schemes operated by GhIPSS and the relevant rules and guidelines
- Experience in Reconciliations
- Experience in E-Banking project delivery
- Experience in Banking Operations
- Understanding of Mobile Commerce and mPayments
- Finance and Accounting appreciation
- Knowledge of best practice in banking policies, procedures and compliance requirements.
- Knowledge of project management methodologies and alternative ways of working (eg. Lean, Agile,Six Sigma etc).
- Knowledge of MS Office suite with intermediate proficiency in Microsoft Excel
- Leadership and communication skills