Role Overview
Responsible for designing and overseeing an effective fraud management operation within the telecom sector, implementing industry-leading strategies to safeguard revenue streams, uphold business reputation, mitigate the risk of regulatory fines, minimize subscriber losses, and prevent disruptions to overall operations.
Key Accountabilities and Decision Ownership
- General Fraud Management Operations:
- Manage Fraud Management operations to timely identify and mitigate incidents of fraud.
- Deploy controls and systems to prevent and detect various fraud types.
- Fraud Risk Reviews and Mitigation:
- Coordinate fraud risk reviews for key products and services.
- Lead identification and implementation of mitigation measures for new fraud schemes.
- Perform scheduled fraud risk assessments.
- Reports, Trends, and Compliance:
- Review Fraud-related reports and analyze internal and external trends.
- Address audit and compliance issues.
- Engage in external/internal Fraud forum activities.
- Legal and Legislative Coordination:
- Coordinate and deliver on all lawful Law Enforcement Agency (LEA) Disclosure policies and legislative guidelines.
Professional Qualifications
- Education:
- First degree in Computer Science.
- Chartered Accountant or an MBA.
- Certified Information Systems Auditor.
- A related professional qualification will be an added advantage.